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Privacy Policy

Last updated: May 16, 2026

1. Data Controller

Vraynex, a brand owned by Brayan Serna, based in Colombia, dedicated to business process automation through artificial intelligence and intelligent workflows.

For any inquiries related to personal data processing, you can contact us at: privacidad@vraynex.com

2. Applicable Legal Framework

This policy is governed by Colombia's Law 1581 of 2012 (Personal Data Protection Law), Decree 1377 of 2013, and any other complementary or amending regulations.

3. Data We Collect

We collect the following types of information:

3.1 Through the website

  • Email address (contact form)
  • Browsing data via Google Analytics (pages visited, session duration, device, approximate location)

3.2 Through WhatsApp Business API

  • Contact name
  • Phone number
  • Email address (when voluntarily provided)
  • Conversation content necessary for service delivery
  • Client business operational data (delivery addresses, orders, preferences) as relevant to the automated service

4. Purpose of Data Processing

We use collected data to:

  • Provide and improve our automation services
  • Respond to inquiries and diagnostic requests
  • Configure and operate AI agents and automated workflows on behalf of our clients
  • Send communications related to the contracted service
  • Analyze website usage to improve the experience

5. Data Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or alteration.

6. Contact

If you have questions about this policy: